Refund Policy
Last updated: 16 June 2026
Thank you for supporting the work of Karen Marie Eckford, also known as Kaz.
This Refund Policy explains how refunds are handled for digital products, books, online resources, sessions, courses, workshops, and other offerings purchased through this website.
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Digital products and downloadable resources
Due to the instant access nature of digital products, refunds are generally not offered once a digital product, PDF, guide, workbook, meditation, recording, or downloadable resource has been purchased or accessed.
Please read the product description carefully before purchasing.
If there is a technical issue with accessing your digital product, please contact me so I can help resolve the issue.
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Free resources
Free resources, including free chapters, reflection guides, or lead magnets, are offered at no cost and are not eligible for refunds.
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Books
If you purchase a book through a third-party platform, such as a publisher, bookstore, or online retailer, any refund or return request must be handled directly through that platform and in line with their refund policy.
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Sessions and appointments
If you need to reschedule a session, please provide as much notice as possible.
Sessions may be rescheduled when reasonable notice is given.
Refunds are not generally provided for missed sessions, late cancellations, or change of mind.
If I need to cancel or reschedule a session from my side, you will be offered a new appointment time or, where appropriate, a refund.
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Courses, workshops, and live offerings
Refunds for courses, workshops, and live offerings are not generally provided once access has been given, materials have been sent, or the live offering has begun.
If you are unable to attend a live session, please contact me as soon as possible. Where possible, you may be offered access to a recording, a rescheduled place, or another suitable option.
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Change of mind
Refunds are not generally offered for change of mind, personal circumstances, or deciding that an offering is no longer suitable after purchase.
Please take time to read the details of each offering before purchasing.
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Australian Consumer Law
Nothing in this Refund Policy limits or removes your rights under Australian Consumer Law.
If a product or service has a major problem, is not as described, or does not meet consumer guarantees, you may be entitled to a remedy, such as a repair, replacement, refund, cancellation, or another suitable solution.
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How to request support
If you have an issue with your purchase, please contact me with your name, email address, date of purchase, and a brief description of the issue.
I will do my best to respond with care and fairness.
Thank you for understanding and for supporting this work.
Karen Marie Eckford
Kaz
